Terms

The service

FirstCall AI answers calls forwarded to us on your behalf, handles the conversation, books appointments where you've allowed it, and gives you transcripts and summaries.

What we don't promise

This is software handling live conversations, and it will sometimes mishear, misunderstand, or take a booking you'd have declined. We work to reduce that, but we don't guarantee any particular accuracy, uptime, or outcome, and we are not liable for business lost through an error. If reliability at a specific level matters to you contractually, talk to us before signing up rather than assuming.

Your responsibilities

You're responsible for the accuracy of what you tell us about your business — services, hours, and pricing — because the AI repeats it to your customers. You're also responsible for complying with the laws that apply to your business, including call recording consent and any industry rules.

Billing and cancellation

Plans are billed monthly or annually in advance. Each plan includes a set number of call minutes per month; minutes beyond that are billed at your plan's overage rate and itemised on your invoice. Calls under 30 seconds don't count toward your minutes. You can cancel at any time; cancelling stops future billing and we don't pro-rate the current period unless we've agreed otherwise. To cancel, call (347) 669-1735 — there's no retention maze.

Ending it

Either of us can end the arrangement. If you stop, turn off call forwarding and your number behaves exactly as it did before. We may suspend service for non-payment or for use that is unlawful or abusive.

Text messaging

FirstCall AI Call Alerts is the text messaging program run by FirstCall AI, which is operated by FIRST CALL AI LLC. We send text messages only to people who have agreed to receive them. Business owners and their staff who sign up can agree to receive call summaries and urgent-call alerts for their own business phone line.

Message frequency varies with how many calls come in. Message and data rates may apply. Reply STOP to any message to opt out; you'll get one message confirming it and nothing after that. Reply HELP for help, or call (347) 669-1735 or email firstcallaiagency@gmail.com. Carriers are not liable for delayed or undelivered messages. Agreeing to receive texts is not a condition of buying anything from us. How we handle mobile numbers is covered on our Privacy page.

Questions

Call (347) 669-1735 or email firstcallaiagency@gmail.com.